Frequently Asked Questions

How fresh is your coffee?

Our coffee beans are roasted on a daily basis, packed and dispatched to our customers immediately for maximum freshness.

 

When do you deliver?

We dispatch on a daily basis via Royal Mail and/or MTH Express.  Your order should be with you within 48 hours of dispatch and we will supply details of your ETA and tracking number upon dispatch.

​

How do I upgrade or amend my subscription?

Email us immediately with any changes or discrepancies.  We will endeavour to change or rectify orders to the best of our ability prior to any goods being dispatched.

​

Do you provide refunds?

We cannot provide refunds once goods have been dispatched due to the perishable nature of the product.  However in all circumstances please email us and we will endeavour to find a solution.

​

​

​